If you are not completely satisfied with your purchase, you may return it to us in its original condition for a complete refund, within 30 days of receipt. This refund will cover the initial cost of the items purchased and delivery if returning the whole order, but not any delivery charges incurred by you on returning the products to us.
If the item is damaged or we have supplied you with the incorrect product, our Customer Services team will arrange a replacement or refund for the goods to be returned free of charge. If, after your order has been dispatched, you wish to cancel the order because you no longer require the gift set, you will need to send the goods back to us at your own expense. When the goods are received back in good condition we will refund you for the goods and any postage you paid on your original order only. Authorisation to return damaged/incorrect goods must be obtained at all times.
Our refund guarantee is in addition to your statutory rights and does not affect them in any way.
How to return your goods:
If you're not satisfied with your purchase, please get in touch via the email address: firstname.lastname@example.org.Then simply send the dispatch note that you received with your parcel as proof of purchase and return the item to us. A refund will be processed upon receipt of the parcel in our Returns Department. If your item is damaged or faulty, please email: email@example.com with a photograph of the damage, your address details, any account/order details you may have and your preferred resolution (replacement or refund).
If you've received an incorrect item, please let us know via firstname.lastname@example.org and our Customer Services team will organise a replacement order for you if necessary. Please allow up to 30 days for a refund. Please allow up to 30 days for a replacement. Damaged or faulty gift sets will be replaced/refunded within 30 days when you contact us with the required photographic evidence.
Republic of Ireland Returns policy
Customers within the Repubic of Ireland, please refer to the standard Returns Policy above.
You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item (or last item if your order has arrived in more than one delivery) This right of cancellation shall not persist if sealed DVD or Audiobook packages that have been delivered have been unsealed. To exercise your cancellation right please follow the instructions on how to return an order. When the goods that formed the cancelled order are received back in good condition we will refund you for the goods and any postage you paid on your original order only. Notification to return cancelled orders must be obtained at all times.